Effective Date: 06/29/2023
1. Information We Collect
We collect personal information that is necessary for the provision of our services and to fulfill our contractual obligations. The types of personal information we may collect include:
Contact Information: Your name, email address, phone number, and mailing address, birthday, sex, and age.
Medical Information: Information related to your breast cancer diagnosis, treatment history, and other relevant medical details that you voluntarily provide to us to assist with your navigational needs.
Communication Data: Information exchanged with us via email or other communication channels.
Payment Information: If applicable, financial information is necessary to process payments for our products and services.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Providing Services: To offer patient navigation services and assist you in finding suitable healthcare providers who specialize in breast cancer treatment.
Communication: To communicate with you regarding your inquiries, appointments, and updates related to our products and services.
Personalization: To personalize and improve your experience with our services.
Compliance: To comply with legal obligations and enforce our rights and agreements.
Marketing: With your consent, to send you promotional materials or newsletters that may be of interest to you.
Billing and Payment Processing: To bill and process payments for the services you purchase from us.
Website and Service Usage: To enable you to use our websites and services, including facilitating your access and navigation, and ensuring the functionality and security of our platforms.
In addition to Personal Information, you provide to us upon request:
Testimonials: We value your feedback and appreciate testimonials that you provide regarding our services. If you choose to provide a testimonial to be included on our platform, we may collect and use the information you share, including your name and the content of the testimonial.
By providing a testimonial, you consent to its publication on our platform, which may include our website and associated promotional materials. Testimonials serve to highlight the experiences of our clients and provide valuable insights into others who may be considering our services.
We may edit testimonials for clarity or length, while preserving the original sentiment expressed. However, we will never alter the meaning or intent behind your testimonial. We will always attribute testimonials to the respective individuals who provided them, using first names or initials to protect privacy, unless you explicitly grant us permission to use your full name.
We do not use or share your testimonials for any other purpose than their intended use on our platform, unless we obtain your explicit consent or are required to do so by law.
We are committed to preserving the privacy and confidentiality of our clients and their testimonials. If you have any concerns about the use of your testimonial or would like further information, please reach out to us."
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
With Healthcare Providers: We may share your information with healthcare providers to facilitate your care coordination and ensure the delivery of appropriate services with the client’s consent.
Service Providers: We may engage trusted third-party service providers who assist us in providing our services and require access to your personal information to perform their tasks.
Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request.
Communication with Outside Independent Advocates or Organizations
At Still Here, we are committed to providing comprehensive support to our clients. In certain situations, at the explicit request of the client, we may collaborate with outside independent advocates who specialize in specific areas, such as medical billing and coding assistance, clinical trials assistance, financial assistance, lodging arrangements, and other necessary services to enhance the overall care experience.
When engaging in such collaborations, we adhere to strict privacy laws and regulations to protect the confidentiality of our clients' information. We ensure that appropriate safeguards are in place to maintain the security and privacy of any shared personal information. All parties involved in these communications are bound by confidentiality agreements and professional codes of ethics.
It is important to note that we will always inform the client about any planned communication with outside independent advocates and seek their consent before sharing any personal information. We prioritize transparency and empower our clients to make informed decisions regarding their care and the involvement of external resources.
Rest assured that we take the privacy and confidentiality of our clients' information seriously, and any communication channels with outside independent advocates will be conducted in a manner consistent with applicable privacy laws and regulations.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Choices and Rights
Opt-out: You may choose to opt-out of receiving marketing communications from us at any time by following the instructions in our email communications or contacting us directly.
Access and Correction: You have the right to access and update your personal information held by us. If you believe that any information, we hold about you is inaccurate or incomplete, please contact us to request corrections.
Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.
6. Third-Party Links
Our website or communications may contain links to third-party websites or resources that are not controlled or operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Contact Us